What was your first job role at Schoolcomms? And today?

Software support analyst – still the same, but I’ve progressed from 1st line support to 2nd line.

How long have you worked at Schoolcomms?

Almost 4 years

What made you apply for a job at Schoolcomms?

It was quite rare to find an IT job in Cornwall and when I read what type of person the company was looking for I couldn’t not apply, what they were offering was more than I could have expected and I believed I could make a valuable contribution to the company also.

Describe your first week at Schoolcomms

It was quite nerve racking coming in on my first week but when I got here everyone was very friendly and by the end of the first week I already felt settled. This week consisted of understanding what my main contribution was going to be to the company and meeting everyone on the first company night out already!

What’s it like working in the Schoolcomms head office in Bude?

It’s great working in Bude with a great selection of shops to grab some lunch from 🙂

What would a normal working day look like for you?

My role since starting has progressed into a more senior position helping the team with the trickier cases that come in and liaising directly with the development team when required. Therefore, a typical day would be managing the escalation of these cases whilst assisting colleagues with any new problems that come in.

What training and development opportunities have you been able to take advantage of since being at Schoolcomms?

Since starting here at Schoolcomms I have expanded my knowledge to understand both Schoolcomms and SIMS by receiving training from a member of the team who has extensive SIMS knowledge. I am also soon to visit the development team in Worthing to understand how to troubleshoot the most difficult cases in finer detail paving the way to change and create new processes for how support is handled within the company.

What has most surprised you about your role at Schoolcomms?

The level of impact each member has on shaping the company due to the relatively small size meaning all contributions have a big effect on how the company is portrayed by its customers meaning you really do feel like you are making a difference.

Any advice for someone wanting to join your team?

If you’re a team player, keen to learn new things and take on a challenge then you can’t go far wrong!

In your opinion, what makes Schoolcomms a unique place to work?

The fact that the company is relatively small in size means that each member of staff has a big contribution on the way we all move forwards.

Is there anything that you’re particularly proud of that you’ve achieved since being at Schoolcomms?

Taking my first career based job head on and excelling at giving it my best, making a valuable contribution to both the company and working my way through to become a senior member of the team.

Perks of the job?

That it’s an enjoyable place to come to work. We have a great team here that are both hard working, but also fun to be around. The company regularly puts on staff events, fun activities and nights out and it’s great to build friendships with colleagues outside of the working environment.