School Gateway- Help For Parents
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Account Activation
- Navigate to login.schoolgateway.com
- Select I’m a new user
- Enter your email address and mobile number that is registered with your child’s school
- Select Send PIN- your 4 digit PIN will be sent via text message to your mobile phone
- You will need this PIN number each time you log in so keep it safe!
- Your email address will be pre-filled, enter your 4 digit PIN number
- Click Login to get started
Logging in
- Navigate to login.schoolgateway.com
- Enter your email address and PIN number
- Once you have logged in you will be directed to the My Schools page
- The schools that you are linked to will be shown
- Your registered email address and your child/children are displayed
NB:If any of these details are not correct please contact your school
Making Payments
- To view and/or make a payment select Make a payment
- If you are linked to more than one school, select a school from the drop down Linked school(s) list
- Tick the Make payment tick box next to the item you wish to pay
- If there are limited places available, this will be shown in brackets in the item description
- Parental consent or a parental comment may be required
- Tick the Parental consent (required) box if you are happy to give consent
- Enter your comment in the Comment box if required
- To continue, choose another item to pay or if you have finished select the View my basket button
- You will be shown a summary of your payment
- To return to the items available for payment select Back to payments
- To proceed with your payment, select Checkout
Lunch Money
- Select Lunch money to view or top up your child’s lunch money account
- Click Top up to add funds to the lunch money account
- You will be redirected to the Make a Payment screen
- Select the Dinner money item and enter the amount you wish to pay
- To continue, choose another item to pay for, or if you have finished select View my basket
- You will be shown a summary of your payment
- To return to the items available for payment select Back to payments
- To proceed with your payment, select Checkout
Payment Screens
- Enter your card details and cardholder information
- To complete your payment select Submit payment
- To clear the form and start again, select Clear Form
- You may be redirected to a security screen. This will be Verified by Visa or MasterCard SecureCode depending on your card type
- When your payment is authorised the transaction details are displayed
- To print your payment summary, click Print
- Select Complete Payment. You will then be returned to the School Gateway where you will be shown the Payment transaction details
- To return to the list of payment items available to you, select Back to the payments page
- You will receive an email confirming the payment details
Payment History
- Select Payment History to view and download your payment history
Your transaction history will be listed
- Narrow your transaction history by using the search options
- Select a school if you are registered to multiple schools
- If you are registered to more than one child, narrow your search by entering the students name
- Select a start date and/or end date of when a payment was made
- Select Show to run the search
- To view details of a transaction select View details
- Details of the transaction will be shown at the bottom of the screen in Transaction details
- To save a copy of your payment history select Download
Change your PIN
- Change your PIN by selecting Change PIN
- Enter your current PIN
- Enter your new PIN and again to confirm it
- Select OK to save the changes
Resetting your PIN
- To reset your PIN, select the Forgotten your PIN? button on the login screen
- Enter your email address and the mobile number that is registered with the school and select Send PIN
- A new PIN will be sent to your mobile number
