Information for Parents
Online payments makes paying for school items easier and safer as you don’t have to send cash or cheques into school. Lots of schools are now using the School Gateway to collect money by debit or credit card.
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If your school has registered to use this service, click here to view and pay for school items.
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Schoolcomms offers lots of benefits for parents:
- School letters sent direct to your email address
- No more important letters lost on the way home or in the bottom of a school bag
- Get quick messages (and emergency contact) sent direct to your mobile phone
- Help the school to save money and time
- Be up to date with the latest information
- The school can contact you promptly if your child has not been in registration
- Helps combat truancy and improves safety for younger students
- You can be notified by text or email if your child is not in school without explanation
- You can respond quickly and easily by email or text message – just click reply and send your message
- More than 1 contact can be linked to each child so separated parents and/or grandparents can be kept informed and share in school events
- School can prompt you with links to other useful sources of information – such as the school web site or “learning gateway”
- High security and compliant with data protection legislation.
- The school can give an email address for replies so that your response reaches the right person quickly
- Pay for school trips, dinner money, after school clubs- the list is endless
- Items can be paid for safely and securely, removing the need to send students to school with cash
- The school can prompt you about outstanding balances
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Login here only if your school has sent you a security letter and asked you to enter your contact details through the website for yourself. |
Frequently Asked Questions
How will the emails get to me and what will they look like?
The emails will arrive in your inbox at your email address just like any other email and will have the name of your child’s school in the ‘From’ box.
Will I get any advertising or spam?
No, the contact details are not shared with anyone except the administrator in your child’s school. You will only receive messages from Schoolcomms that have been sent by your school
What if I change my email address or mobile phone number?
Please contact the school and inform them of any changes to your contact details. If you registered through the web site, use the username and password that you chose to log in. Then you can change any of your details or your preferences.
Do I have to register separately for each child?
No. Most of the time, you don’t need to do anything. The school knows who the contacts are for each child.
However, if you have been invited to register your details online, you will receive an introductory letter from your school for each child.
When you have registered for your first child you will be taken to a confirmation screen.
Click on the ‘Add school member’ button and you can enter the security number and password for your next child and link them to you.
Or you can log in later with your username and password as an existing user and then click on the ‘Add school member’ button.
I have registered but don’t seem to be getting any messages?
Look in your junk email folder. Occasionally, email is sent to the ‘Junk mail’ folder automatically.
To stop this happening, please flag Schoolcomms mail as not junk, or as trusted.
It might be worth confirming with the school that they have your correct email address.
If you registered your details online, check that you have entered your contact details correctly. It is easy to make a mistake when typing in an email address!
Can I reply to emails or texts?
Yes. For emails, click on the ’Reply’ button and send your message – the email from school may give a specific address to reply to in the body of the message.
For text messages, just reply as normal and send your message.
We recommend that you save the school’s text number in your mobile phone contacts list.
Your mobile phone operator will only charge your normal text messaging cost for send messages to the school – it may even be included in your free bundle
NB: You can only reply to the school from the email address or mobile number that is linked to the school. This helps prevent spam and nuisance messages.
I’ve registered online and now can’t remember my username or password
If you know your username, log in with that username and ask for a new password.
It will be sent to your email address. If you can’t remember your username either, contact the school and they will be able to give the username to you.
I don’t have email but would like to be registered for text messaging. How do I register?
That’s fine – just make sure the school have your mobile telephone number. They can link you for text messaging only
I don’t want to get electronic communication
No problem. Simply contact the school and ask them to flag your name as opted out. Then you will only receive paper messages
If you have any further questions please contact your school directly
