Privacy Policy

PRIVACY POLICY FOR PARENTS, STUDENTS, SCHOOL STAFF AND OTHERS LINKED TO AN ESTABLISHMENT FOR MESSAGING, PAYMENTS, CLUBS OR ONLINE REPORTING

Who we are

In this policy, the references to ‘we’ and ‘us’ are to Schoolcomms.  Our Data Protection Registration Number is Z8261740.

Our role

ISUZ Ltd acts as a data processor on behalf of our school clients. In this capacity, ISUZ Ltd does not own or have independent rights to control the use of the data it processes on behalf of its clients; it acts solely on their instructions. As an agent processing data under the direction of its clients, ISUZ Ltd has no direct relationship with the individuals whose data it receives. Should you require details of the student, parent or other data held by the school, please send requests directly to the school.

What information we collect and how

The information we collect via this registration website or from you or your child’s school may include:

(1) Any personal contact details you type in or submit, such as name, address, email address, mobile number.

(2) Your preferences and contact choices

(3) Messages sent to or from the school, until the school chooses to delete them

(4) Attendance data where relevant and if the Attendance module is used by the school.

(5) Other school data such as timetables, achievements, behaviour, reports etc. which the school may choose to publish via School Gateway

(6) Purchase and consent data where relevant and if the Payments module is used by the school.

(7) Meal selections and spend information gathered from cashless retailing providers if a school uses one and we integrate.

(8) Information and answers to customer surveys and/or offers

What we do with your information

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used as follows:-

(1) To comply with legal requirements.

(2) The personal information given, messages sent and received, payments made, consent given, and attendance data will be shared with your own school(s) management only. Users can opt out or change their contact details in our records at any time using either their own chosen log in details or by contacting the school(s) as appropriate.

(3) We share data with our Payments Processing Service Providers when you make a purchase using our Payments module. This information will be used to authenticate you as a cardholder when making credit or debit card transactions. This data includes name, mobile phone number, email address.

(4) Transaction information relating to payments that you make whilst using our Payments service may be stored by our Payments Processing Service Providers.

(5) We will not use your email address or phone number to send you information on products and services.

(6) Meal purchase information is used only to provide visibility of purchases to the parents, students, and the school and its catering providers.

(7) The answers to individual “Pupil Premium” questions are not disclosed. The outcome of the Pupil Premium questionnaire is shared with schools.

PRIVACY POLICY FOR SCHOOLS AND EDUCATIONAL ESTABLISHMENTS

Who we are

In this policy, the references to ‘we’ and ‘us’ are to Schoolcomms.

What information we collect and how

The information we collect via this website or from your school may include:

(1) Any personal contact details typed in or submitted, such as name, address, email address, etc.

(2) The preferences and contact choices of your school community.

(3) Messages sent to or from the school, until the school chooses to delete them

(4) Attendance data where relevant and if the Attendance module is used by the school.

(5) Information necessary for the completion of any Merchant Account Application Form(s).

(6) Username and password for initial set up of electronic payments gateway

Please note that you, the school, are the data controller for this data.

What we do with your information

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used as follows:-

(1) To comply with legal requirements.

(2) We will not share information from the school’s database or messages received or sent with anyone other than the school themselves and for (1) above. Our own staff may see information in the course of providing technical support to the school but this will not be shared with anyone without permission of the Data Controller.

(3) We may use your own email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.

(4) We may pass your own details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service.

(5) We do not store information from any Merchant Account Application Form(s) you will fill in after the application has been sent to the Payments Processing Service Provider

(6) If you apply for a Merchant Account through Schoolcomms, we can set up your payments gateway on your behalf, we use your initial payments gateway username and password to access the payments gateway on your behalf. Following this we set up a new username and password for you.

If you have any questions please email support@schoolcomms.com

WEBSITE PRIVACY POLICY

This privacy policy sets out how Schoolcomms uses and protects any information that you give Schoolcomms when you use this website.

Schoolcomms is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Schoolcomms may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st May 2010.

What we collect

We may collect the following information:

  1. Name and job title
  2. Contact information including email address
  3. Demographic information such as postcode, preferences and interests
  4. Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  1. Internal record keeping
  2. We may use the information to improve our products and services
  3. We may periodically send promotional emails about new products, special offers
    or other information which we think you may find interesting using the email
    address which you have provided
  4. From time to time, we may also use your information to contact you for market
    research purposes. We may contact you by email, phone, fax or mail. We may
    use the information to customise the website according to your interests

GENERAL

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  1. Whenever you are asked to fill in a form on the website, look for the box that you
    can click to indicate that you do not want the information to be used by anybody
    for direct marketing purposes
  2. If you have previously agreed to us using your personal information for direct
    marketing purposes, you may change your mind at any time by writing to or
    emailing us at support@schoolcomms.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write tosupport@schoolcomms.com

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.