What was your first job role at Schoolcomms? And today?
Software support analyst. My role is still the same today; however I am beginning to become more involved in the technical side of support with regard to investigating the more difficult support cases and escalating them to our developers when required.
How long have you worked at Schoolcomms?
Just over 8 months, joining shortly after finishing my studies at the local Sixth Form.
What made you apply for a job at Schoolcomms?
I’ve always been interested in IT and software, however living in Cornwall means IT job opportunities are very limited.
Schoolcomms were hiring for software support analysts and I saw no reason not to apply, as the role suited my interests very well and complemented my previous experience in IT support.
Describe your first week at Schoolcomms
Quite intense! Alongside meeting my new colleagues, the first week mainly consisted of listening into support calls, along with gaining knowledge about the products, how best to deliver support to our customers and also the common support cases that the team often face.
What’s it like working in the Schoolcomms head office in Bude?
It’s great working in the Bude office – a lot of the departments are based here and it’s a great location. Everyone is motivated and has a real passion for the job they are doing.
What would a normal working day look like for you?
A normal working day would consist of answering support phone calls from our customers and dealing with any email queries that come in, troubleshooting and resolving any issues that are raised.
What training and development opportunities have you been able to take advantage of since being at Schoolcomms?
Although I’ve only been at Schoolcomms for a short time, the role has allowed me to gain knowledge on SIMS, along with being able to take on some of the technical support tasks that require slightly more detailed investigations and the learning of new procedures.
What has most surprised you about your role at Schoolcomms?
How unique every day is – you never know what type of support cases you will be dealing with, whether they’ll be basic account-related issues or more problematic technical issues.
Any advice for someone wanting to join your team?
You don’t have to be an IT expert with lots of qualifications to apply. As long as you have good problem-solving skills; attention to detail; and a confident, friendly telephone manner, you’ll fit in just fine.
In your opinion, what makes Schoolcomms a unique place to work?
The job opportunities and career progression – Schoolcomms now being part of the ParentPay Group means these are ever-increasing, with opportunities all around the country from seaside towns to larger cities.
Is there anything that you’re particularly proud of?
Resolving some of the more difficult support cases after lengthy investigations always results in pride and a sense of accomplishment. It’s also very rewarding to be part of a support team that continuously achieves high levels of customer satisfaction throughout the year.
Perks of the job?
We have regular social nights out, which is a great way of getting to know colleagues outside of the work environment.